Web Site Hosting FAQs


Web Hosting Basics


What is Web Hosting?

Web Hosting provides the infrastructure to publish your web site. Our Web Hosting service includes space on a web server to store your web site, bandwidth to send it out to the world, configuration capability to associate your domain name with the web site content, and more.

What is shared web hosting?

For shared web hosting, the service provider uses a single web server to serve multiple Web Hosting accounts, instead of providing one web server per Web Hosting account. Shared web hosting is a cost-effective solution for personal and small business web sites.

Can I have more than one domain name pointed to my Web Hosting account?

You can have up to 50 domain names per Web Hosting account.

Back To Top

How soon will my Web Hosting account be ready for use?

If you associate an existing domain name with your Web Hosting account, your web site can go live immediately after your transaction has been processed. If you associate your Web Hosting account with a new domain, it may take up to 48 hours before the Registry updates its records to resolve the domain name to your web site.

Will I have unlimited access to update my web site?

Yes, you can update your web site 24 hours a day, 7 days a week.

Will I have my own FTP access?

Yes. For Windows Web Hosting, you can FTP files to your Web Hosting server by logging in with your hosting account username and password. For Linux, you’ll log in with the username and password you selected when you added the domain to Plesk.

Back To Top

If I use your Web Hosting, do you place ads on my web site?

No.

I already have a domain. Can I use it with your Web Hosting?

Yes, you can use an existing domain name with your Web Hosting account provided it is either in this account or at another registrar. If your domain is in another account with us, you must subscribe to Web Hosting in that account.

What kinds of Web Hosting do you offer?

We offer Windows and Linux hosting, each with multiple levels of storage and bandwidth. Windows packages also offer the option of either Access or SQL database.

Back To Top

Can I have individual FTP logins for each domain?

Windows Web Hosting accounts have one FTP login. For Linux hosting, you can have a separate FTP login for each domain name associated with the hosting account.

What type of control panel does Web Hosting use?

Our Windows hosting uses an unbranded control panel developed by our engineering team. Our Linux hosting uses Parallels Plesk control panel.

Can I use an SSL certificate with Web Hosting?

Yes. Log in and click "My Account". In the "Manage Services" section find "SSL Certificates" and click "Manage". Click the certificate you want to associate with Web Hosting. In the "Web Server Information" section, select "Our Hosting". Open the "Hosting Account" menu, and select the Web Hosting account that contains the domain name you want to secure. Type the domain name you want to secure in host.sld.tld format. Fill out the rest of the form and click "Submit Certificate for Approval".

Back To Top

Do I get my own dedicated IP?

Dedicated IPs are issued only to those hosting accounts using SSL certificates.

What billing cycle options do you offer?

We offer one-, three-, six-, and twelve-month billing cycles. You can change to a longer billing period at any time; you can change to a shorter billing period in the last 30 days of your current billing period.

Is there a minimum contract for Web Hosting?

You may cancel your Web Hosting account at any time. However, keep in mind that your account is billed at the beginning of each cycle.

What are your Web Hosting content policies?

To view our current Web Hosting agreement, click "Terms & Conditions" at the bottom of this page, then click "Web Hosting Agreement".

Back To Top

Supported languages, features and third-party packages

Do you support Microsoft FrontPage Server Extensions?

Yes.

Do you support ASP (active server pages)?

Yes, we support ASP and ASP.NET 1.1, 2.0, and 3.5. However there are some restrictions on some server objects, and we don't provide technical support for ASP coding questions.

Back To Top

Do you support ColdFusion?

No.

Do you support databases?

Yes, our different hosting packages offer a variety of databases

Do you support Java applets, Shockwave and Flash?

Yes, but make sure that your Web Hosting account has sufficient bandwidth to support your needs.

Back To Top

Are parent paths enabled for my web site?

No, use virtual includes instead <!--#include virtual="/user/FolderName/FileName.asp" -->

Do you support PHP?

Yes, we support PHP 4 and 5 in Windows, and version 5 in Linux Web Hosting.

Do you support SSL certificates?

Yes, if you purchase an SSL certificate from us, you can apply it to a web site in your Web Hosting account

Back To Top

Do you support XML (Extensible Markup Language)?

Yes.

Can I use custom Perl or CGI (Common Gateway Interface) scripts?

Yes, we support CGI scripts (.pl, .pm, .cgi).

Do you support Server Side Includes (SSI)?

Yes, our Web Hosting solution has limited support for SSI. Here are some things you should know about the use of SSI with our Web Hosting:

  • Any pages using SSI should end in .asp. The .shtml extension is not supported.
  • Always use the full path to the file, including your account name. Parent paths are not supported.
    Correct: "/directory/file.htm"
    Incorrect: "directory/file.htm"
    Incorrect: "../directory/file.htm"
  • When inserting a file, always use the virtual= tag instead of the file= method.
    Correct: <!--#include virtual="/subdir/file.htm"-->
    Incorrect: <!--#include file="/subdir/file.htm"-->
  • Do not leave any spaces between the equal ("=") sign and the file it specifies.
  • Any included file is subject to the usual access authorization controls. Make sure that the file being referenced is not protected and inaccessible to the user.
  • Currently the only command supported is the #include method. Other commands such as exec or echo are not supported.

Back To Top

Managing your Web Hosting account

How do I associate a domain name with my Web Hosting account?

To associate a domain with Web Hosting, log in and click "My Account". Click "Registered Domains". Navigate to the domain name you want to associate with a Web Hosting package. Click the "Web Hosting" tab. Open the "Web Hosting Account" menu and select a Web Hosting account name. Click "Save Changes".

To associate the Web Hosting account with the domain name, log in and click "My Account". In the "Manage Services" section find "Web Hosting" and click "Manage". Find the Web Hosting account you want to associate with the domain name and click "Control Panel". Use the Help in the control panel to finish setting up your web site.

How do I upload my site?

You can upload your site using FTP or FrontPage. Log into your Web Hosting account and go to http://webhosting.ehost-services.com/HP2/help/ for instructions.

What is the directory (folder) named "_private" and others beginning with an underscore?

These are needed for FrontPage extensions. Renaming or deleting any of the files starting with an underscore can result in FrontPage working improperly or not at all.

Back To Top

How do I configure my Email program?

Once you have associated a domain name and created an email account using that domain, you need to configure the host records and configure your email program. Log into your Web Hosting account and go to http://webhosting.ehost-services.com/HP2/help/ for instructions.

What happens when my Web Hosting account goes over its data transfer bandwidth limit?

Our Web Hosting accounts offer specific amounts of bandwidth, that is, delivery of your web site content to visitors. If you exceed your monthly bandwidth limit, your web hosting shuts down until the first day of your next billing period.

Can I change my Web Hosting account name?

You cannot change your Web Hosting account name.

I forgot my Web Hosting account name. What should I do?

Log in and click "My Account". In the "Manage Services" section, find the Web Hosting service and click "Manage". A list of your Web Hosting accounts appears.

Back To Top

Can I change my Web Hosting account password?

Yes. Log in and click "My Account". In the "Manage Services" section, find the Web Hosting service and click "Manage". Click the name of the account for which you want to change the password. In the "Navigation" menu select "General Settings". Enter your new password and click "Save Settings".

I forgot my Web Hosting account password. What should I do?

Log in and click "My Account". In the "Manage Services" section, find the Web Hosting service and click "Manage". Click the name of the account for which you need the password. In the "Navigation" menu select "General Settings". Enter a new password and click "Save Settings".

Back To Top